Clients reviews about Zoom Drain

I had a great experience with Zoom Line! Ryan really stood out from the other companies I received quotes from because he took the time to use a camera to properly identify the problem before giving me a reasonable quote. The others gave me much higher estimates without even inspecting the line. On the day of doing the job, Ryan and Doug came out and did an excellent job. They kept me informed throughout the process, carefully handled the excavation near the park/easement, repaired and tested the sewer line, and restored the area so well you could hardly tell they had been there. I also want to thank Allison in the office for being so helpful and answering all of my questions. Great customer service from everyone! Hopefully I never need sewer line work again, but if I do, Zoom Line will be my first call. Highly recommend! ~ Ruth M

Our kitchen drain was clogged and we could not unclog it ourselves. No one called us back except Zoom Drain. This was 4 days after Hurricane Beryl. Zoom Drain was quick to respond and provided great communication by sending updates through text and voice calls. Donell was punctual, polite and dressed professionally in uniform. Donell explained the needed service completely and answered all our questions. The drain was unclogged and the pipes were jetted clean thoroughly and completely. Enzyme drain treatment was used after the pipes were jetted clean. Donell showed us before and after after videos. My husband and I recommend Zoom Drain for drain unclogging and cleaning. We would use them again in about 7 to 10 years, when the pipes may need cleaning again. Also, Zoom Drain gave us a new customer discount. ~ Lani A

My service with Zoom Drain was excellent! I called and requested a price for service and was given one, which seemed to be against the norm since most other companies refused to give one without sending someone out first. The price given was much lower than the others that I looked into.(Roto-Rooter, Joe the Plumber, and John Moore) The owner informed me that my Tech would be running a little behind schedule and kept me informed throughout the process. My Tech, Donell arrived and was very professional. He confirmed the nature of the job and the price. He got started, and less than an hour later, my toilet had a new wax ring, was no longer leaking, and looked the way it did when it was new. Thanks Donell for a job well done and thanks Zoom Drain for knocking out the competition. Keep up the good work 👏 ~ Cal J

I recently hired Zoom Drain for some plumbing work at my home, and I couldn't be more satisfied with the service they provided. From the moment he arrived, Ryan was punctual, professional, and clearly knowledgeable. He quickly assessed the issue, explained what needed to be done in straightforward terms, and provided a fair and transparent quote before starting any work. What really stood out was his friendly attitude and willingness to answer questions. It’s clear he takes pride in his work and cares about doing the job right the first time. I would highly recommend Zoom Drain to anyone looking for a reliable, honest, and skilled plumber. Great experience from start to finish! ~ Chloe G

I can't begin to emphasize enough the professionalism and timeliness of Doug and the whole Zoom Drain team. We had a toilet back up and needed it cleared and Doug stopped by to help out. Not only did he let me know what was the likely issue, but he was also thorough in letting me know other possible issues and how they could come up and what to plan for if that was the case, while also not doing anything without approval and making sure it worked for us. I'm a realtor in the Houston area and I'll be urging any clients I have to do work with them for anything along the I-10 Corridor to make sure that my clients have great service from honest people moving forward. ~ Connor H

I recently had the pleasure of working with Zoom Drain, and I couldn't be happier with the results. From start to finish, they were professional, punctual, and incredibly skilled. Doug quickly diagnosed the issue, explained the process clearly, and completed the job efficiently with top-notch workmanship. Not only did they fix the problem, but they also went the extra mile to ensure everything was running smoothly before leaving. Their attention to detail and commitment to quality truly set them apart. If you’re looking for a reliable and trustworthy plumber, look no further— Zoom Drain is the best! Highly recommend! ~ Isa E

I can't say enough good things about Zoom Drain! From start to finish, their service was exceptional. Our drain was completely clogged, and they responded promptly to our call. The technician arrived on time, was courteous, and quickly diagnosed the issue. The work was done efficiently, and our drain was cleared in no time. The best part? They took the time to explain preventive measures to avoid future clogs. Professionalism, expertise, and excellent customer service – Zoom Drain exceeded all expectations. I highly recommend them for any drain-related issues. Thank you, Zoom Drain team, for your outstanding service! ~ Heather L

Had Zoom Drain out to my house for a clogged French Drain. Showed up on time, 5.24.24. Turned out to be mineral deposits clogging the drain. Connor removed “some” of the deposits which in turn allowed the drain to flow, slowly. Said it got it all removed, however large mineral deposit (size of 12 soda can) continue to drain out the pipe from the heavy rains following their service date. Additionally, very very expensive for one hour of work while not completing the job. UPDATE: 6-18-24, Allison called to discuss the initial service visit. Apologized and offered to correct the problem. Zoom then came out on a short notice on Sunday June 16th (Father's Day), and done an amazing job. They took the time to correctly analyze the blockage and then removed the blockage in our French Drains. Really appreciate Zoom Drain going the extra mile to own the problem and correcting it. ~ Stacy W

I had a great experience with this plumbing service! Doug, He came out to unclog my toilet and did an excellent job. He was very friendly, professional, and easy to work with. I also really appreciated that he was willing to work with me on the price and offered a fair rate that we could both agree on. Best of all, he got the problem completely fixed in less than an hour. The service was fast, efficient, and stress-free. I’m very satisfied with the work and would definitely recommend him to anyone looking for a reliable and reasonably priced plumber. I will absolutely use his services again! ~ Blessing O

I had a really good experience with Zoom Drain. Ryan came out after I had already received confusing and concerning information from another plumbing company, and he took the time to actually investigate the issue instead of immediately pushing a major repair. He found an exterior cleanout that had been missed before, explained what he was seeing, and was able to restore the sewer flow by hydrojetting from that access point. He was professional, straightforward, and much more transparent than the previous company I had dealt with. I especially appreciated that he did not make the situation feel bigger or scarier than it needed to be. He focused on diagnosing the problem, clearing the line, and giving me useful information so I could make a better decision. I would recommend Zoom Drain, especially Ryan, for anyone dealing with a stressful sewer or drain issue and wanting someone who will actually take the time to look at the problem carefully. ~ Sam N

Zoom Drain is a lifesaver. I had an unforeseen emergency (A palm tree was planted on top of the main sewer valve Years ago, not by me). The roots of the palm tree had begun to tangle into the pipes and in the sewer line, causing my pipes to back up. Zoom Drain was contacted, and the technician, Douglas, who is fantastic, immediately assessed the problem correctly. The office manager, Allison, stayed in touch with me throughout the whole process. I would definitely recommend Zoom Drain for any plumbing issue. P.S. Yes, the Palm 🌴 had to be cut down. ☺️ Evett Kelly ~ Evett K

We called Zoom Drain just a few days before our Christmas party when our kitchen sink backed up. Our plumber, Donell, was able to come out that same afternoon. He was very informative, answered all of our questions, and had the clog fixed quickly. He didn’t try to upsell us and clearly explained the possible fixes and costs before getting started. Their pricing was lower than Roto-Rooter, and they used a camera scope at no additional charge, which really helped us understand the issue. We were very impressed and will definitely use Zoom Drain again. ~ Margaret S

Had a major clog in my main line at a commercial space during an event. Water would shoot from the base of all toilets when flushed. Donell got there at 1p and didn’t leave until midnight!!! Not having working toilets at an event venue is a major problem! With two events booked the next day, the job had to be completed. He called in additional help and they were able to unclog the line. They did all this inside the building with the event going on without disrupting anything!! Great job!! This company’s number has been saved to my contractor list! I was kept informed throughout the ordeal. ~ omari d

I had a main line drainage problem and called zoom drain after assessing a few potential companies. First of all, I was impressed with my first call:very helpful and easy to communicate. Doug is a great guy to work with: professional and easy to communicate. The best of all, he explained clearly what he was going to do with his wonderful tools for the job before starting. He invited me to see the downhole teleview and explain what i saw. i felt he was a partner caring my property. At end of the job, he showed me how clean the pipes he worked through! Would recommend him with no hesitation. ~ D Z

These folks are about as professional as they come. I called them to help with a persistent drain problem from one side of the house, most noticeable when flushing our downstairs toilet. The scope revealed the problem - pipes had sagged underneath the house, and needed to be replaced. They did a great job, and finished early. However, our downstairs toilet was still slow to flush. When we called to report the problem, a plumber showed up that very evening, worked well into the darkness, and replaced our toilet at no extra charge! ~ La S

Zoom Drain Houston was a lifesaver! We had a clogged kitchen drain that multiple plumbers couldn’t fix, but Zoom Drain came out the same day and got it flowing again in no time. The technician was courteous, explained everything clearly, and used high-tech equipment to get the job done right. If you’re looking for fast, professional drain cleaning in Houston, this is the team to trust. Honest pricing, great communication, and five-star service. I won’t call anyone else for plumbing or drain issues in the Houston area! ~ Anne T

I had a wonderful experience with Doug! On Sunday, when my kitchen sink clogged just before a family lunch, I was in a panic. I called a local plumbing company and was immediately connected with Courtney, who assured me Doug would be on his way shortly. True to his word, Doug called just 10 minutes later. His kindness, empathy, and respect made the whole process stress-free. He quickly fixed the issue and got everything back to normal. I’m a very happy customer and truly grateful for Doug’s excellent service! Thank you! ~ Aderonke S

The roots of a tree in my backyard broke through a main pipe and stopped all drainage from the house. Zoom Drain responded the same night to my urgent service request and had someone come out the next morning. Although the price was slightly higher than expected/compared to other quotes, the issue was solved quickly, thoroughly and the communication with Zoom Drain was seamless throughout! I don’t regret spending the money for this quality work and headache-less experience, I would gladly use them again. ~ Mariah

I was initially leary of a five-star rating, but, dang, these guys are just superb! On time, courteous, professional, reasonable, took the time to explain the work, fixed the issue even though it took extra time! The person they sent, Donell, did extra work on what is essentially a thankless job (when was the last time you looked forward to working on your toilet?) and wouldn't take a penny extra for it. These folks show you what's right about the good ol' US of A! ~ David P

We found out we had a clogged line to the bathroom right after getting home from a long road trip. We reached out to Zoom Drain and heard back within 30 minutes; they were onsite an hour after that. Donell was punctual and professional. He walked me through what he was going to do and what he was looking for. He gave me options to address the issue and never made it high pressure sales. He had the clog taken care of 45 minutes later. Would definitely work with Zoom Drain and Donell again! ~ Eli M

Connor and his colleague were excellent in fixing my problem. Within a day they were at my home servicing the issue I was having with my dishwasher. It was collecting water after the cycle and I couldn’t figure out why. In less than two hours, my dishwasher was draining properly and everything was back up and running. Prompt and courteous service! Can’t beat that! Will definitely use them again with any of my future needs and recommend you do the same. ~ On T

Doug was amazing! He not only fixed the problem he was super nice and my son love watching him. Doug showed him the tools and what they did. He had a blast. My dog also claimed him as her bestie. She does not shy away from deterring people she thinks are not friendly but Doug had her wanting belly rubs and followed him around begging for more pets by the time he left. He completely passed the vibe check and did an amazing job! ~ Victoria E

Zoom Drain is an excellent and highly effective plumbing company. He kept me updated on every detail he was doing, including cleaning out my pipes and showing me where the roots from my trees had bursted through with a camera attached on his equipment. I’m very pleased with his work and will certainly use his services again. Oh yes, he’s a Veteran, so we definitely want to support his work and Thank him for his Service! ~ Ira H

For the past 15 years, I have had to have my kitchen drain cleared on an annual basis. Today was the first time someone noticed the problem and offered a solution. Of course it cost more than having the drain cleared but not much more than I have previously paid. Plus, it should be repaired and not require the annual clearing, saving me time, money, and a whole lot of frustration and inconvenience. Happily giving a 5-star review! ~ mary Y

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